United Arab Emirates
Information and eGovernment Sector The Information and eGovernment Sector is responsible for propelling the electronic Government at the federal level in the UAE. The Sector develops and implements the eGovernment programme with the aim of bringing about a shift in the access and delivery methods of federal government services and information to electronic processes. The Sector is part of the Telecommunications Regulatory Authority and is steered by the Federal eGovernment Plan 2012-2014 that chalks out the initiatives and plan of action towards building a sustainable eGovernment in the UAE. The UAE government portal The Information and eGovernment Sector is responsible for managing and developing the official portal of the UAE Government www.government.ae. In May 2011, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai inaugurated the portal stressing that eTransformation in UAE and the provision of federal and local services through one portal contributes to enhancing the country's competitiveness, opens up broader prospects for direct communication with communities and works to enhance the effectiveness and efficiency of governmental work. The aim of the portal is to provide better services to the customers of the government and involve them in the government's policies, laws, and public interest initiatives with the ultimate goal of achieving transparency. The function of the official portal is to act as a single window to access the different federal and local government eServices and facilitate communication between the customers and the government representatives through the eParticipation corner which has forums, blogs, surveys, polls and links to UAE eGovernment's social media accounts. Government.ae is the parent portal for the sub-portals on eParticipation, eServices, mServices and UAE Open Data. The portal offers information about the eServices that can be accessed through the different life events of residents, tourists and business owners. The eServices are classified into services for individuals, businesses and visitors. People can search for the needed eService by choosing either or a combination of the emirate, organisation and service topic. The portal also provides information regarding accessing the government services through ATMs and public payment machines.
Kingdom of Bahrain
The Bahrain eGovernment Authority (EGA) was established by Royal Decree No. (69), in August 2007. The eGA aims to coordinate and execute eGovernment initiatives in line with the strategies, plans, and programs set by the Supreme Committee for Information and Communication Technology (SCICT), headed by H.H. Shaikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister. The eGovernment Authority's role entails proposing overall policies and appropriate legislations to the SCICT for approval and overseeing the execution of the approved SCICT Government Transformational Programs. This includes an improved Business Framework and Processes, Standards and Policies, Required IT programs, facilitating integration, communications and services between all government entities. Moreover our activities also consist of opening new e-channels for government services, offering technical and knowledge-based support to the ministries and other government entities, and conducting comprehensive marketing and awareness campaigns locally and internationally for Bahrain's eGovernment Program. Currently, the eGA offers more than 330 online services to citizens, residents, visitors and businesses via various communication channels such as the eGovernment National Portal www.bahrain.bh, the eServices Centers, eKiosks, the National Contact Centre, and Mobile Applications. In UN eGovernment Survey 2014, Bahrain was ranked amongst the top advanced countries in the world within this category which was only achieved by 25 countries in the world. The Kingdom was ranked 18 in eGovernment index worldwide, 7 in Online Services Index, and 14 in eParticipation. The report also ranked Bahrain as the only Arab state which obtained very high EGDI (eGovernment Development Index).
Tel: +973 17388388
P.O. Box 75533, Kingdom of Bahrain
National Call Center: 80008001
National eGovernment Strategy: 2012-2016
Kingdom of Saudi Arabia
The e-Government Program "Yesser" operates the National e-Government Portal "Saudi". Yesser objectives: Improve productivity and efficiency of the public sector Deliver better and easier services to individuals and the business sector Improve investment revenues Provide highly accurate information at the right time Yesser role: Yesser assumes the role of the stimulator and facilitator of e-Government. It seeks to reduce centralization as much as possible and identify minimum acceptable level of coordination among government agencies. "Saudi" portal Saudi portal adopts the highest technical portal standards. It seeks to implement new technologies that enrich the portal and facilitate access to all the content so that it attracts more users and visitors and increase their interaction. Through "Saudi" portal, citizens and expatriates can access and process e-services efficiently. It is the gate to e-government services. Access to e-services is possible either through integration with other government agencies or through links to those agencies and their respective services. "Saudi" portal provides access to government information: An important source of e-services news and events Contains a directory of government agencies Provides many links to Saudi rules and regulations, plans and initiatives Information about Saudi Arabia
Kuwait Government Online portalwww.e.gov.kw
Kuwait Government Online portal is maintained by the Central Agency for Information Technology (CAIT). Kuwait Government Online (KGO) portal (http://www.e.gov.kw) presents its services to all Kuwait citizens, residents, visitors, government and civil sectors. Users can access the portal for government information, data and services in both Arabic and English. Multiple access channels through the web and other tools of communication technologies are established to ensure that KGO portal users can benefit from lots of information, services, laws and regulations in Kuwait. To maintain the highest usability, performance and security rates, developers designed the portal according to the international technical standards. The launch of Kuwait Government Online marks basic change in the concepts of presenting information and delivering governmental services. Information and services are now within the reach of users 24 hours a day, 7 days a week. As a result, Kuwait has fully entered the world of international competition to excel in delivering government information and services to citizens and residents at the same time. Hence, the role-played by information technology to achieve the highest levels of efficiency and transparency in presenting government services proved its apparent positive effects. This prominent role enhances usage in all life activities. This, accordingly, will encourage people to benefit from various advanced uses of information technology and make them part of their lives. Qatar e-Government aims to provide a better life for all communities. All around the world, technology is enhancing people's everyday lives. Technology allows us to do the things we need to get done in ways that are simpler, easier and faster than ever before. For governments, technology offers new opportunities to connect with, and meet the needs of, members of the public and the business world, while also giving government employees the tools they need to build a world-class civil service that is more efficient, open and innovative.
Sultunate of Oman
Realizing His Majesty's grand vision of transforming Oman into a sustainable knowledge based economy began with setting the economic vision for the Sultanate towards the year 2020 to which the Digital Oman Strategy, endorsed in March 2003, contributes in terms of developing the Omani Digital Society and e-government. In His address to Oman Council in November 2008, His Majesty stated: "Giving attention to human resources, including the provision of the various tools required to enhance their performance, incentives to develop their capabilities, diversifying their creative talents and to improving their scientific and practical qualifications, is the basis of real development and the cornerstone in its structure which is based on solid foundations." His Majesty also directed the Government to simplify processes, adopt technology in its daily operation, and focus on electronic delivery of its services. The main focus of Oman Projects includes:
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Qatar e-Government will benefit everyone. Members of the public - whether they are citizens, residents or visitors – will be able to access e-Government services that are simple, secure, and available anytime, anywhere. Businesses and private organizations will find it easier, simpler, and faster to register and operate a business. Qatar's Strategy for economic diversification relies on creating the right environment for investment and businesses, and removing any barriers to doing business, so that the economy can continue to grow and develop. Government entities will be confident they are providing better services to people and businesses, are more efficient, and are achieving better overall outcomes for the nation. The result is savings in public administration due to e-Government, and time savings to citizens and other users. Beyond cost and time savings, e-Government also creates greater transparency and higher-quality outcomes. Qatar e-Government will deliver benefits to customers through better services and to government through administrative efficiency, which leads to better outcomes for the nation. These benefits have been derived from broad international and specific Qatari experience: Customer benefits: Most obviously, e-Government creates value for the direct customers. It saves them time, because they no longer need to make many trips to government offices. It provides a better user experience, when paper forms and certificates are not required. And it enhances service quality, as automation allows for faster and less error-prone processing of customer requests. Government benefits: e-Government streamlines a wide range of administrative processes. By automating cumbersome processes, the government can increase productivity and redirect resources to more important priorities. It can also improve its operating efficiency across and within agencies by leveraging shared platforms, data and resources. Benefits for the Nation: At an aggregate level, e-Government drives better outcomes for the whole nation. Better services will help Qatar create a better life for its citizens and residents. Serving businesses faster and providing them with valuable open datasets will enhance national economic development. Successful e-Government will also raise the international profile and standing of Qatar. Greater transparency fosters trust and makes it easier for different parties to interact. In particular, e-Government supports more transparent government performance, by being able to track the speed and quality of execution. This can be further enhanced by promoting prudent access to open data, for example health care outcomes. Finally, electronic channels allow for constituents to have a much more open and transparent participation in policy creation. Vision Qatar e-Government provides these benefits, with a comprehensive approach, tailored to the specific starting situation in Qatar which has been analyzed in great depth. The vision for Qatar e-Government has been inspired by the people who will benefit from it most. It reflects the desires of the many citizens, business people, and government employees to embrace technology to access and deliver services. They are optimistic about a future of simple, fast and secure transactions and eServices. They also look forward to a more open government and having the opportunity to contribute their ideas to the decision-making process. Strategic Objectives Qatar e-Government vision is supported by three strategic objectives that determine where action will be taken to deliver benefits and value: Strategic Objective 1: Better Serve Individuals and Business – emphasizes the customer focus , serving the people who live and work in Qatar, and the businesses that fuel the nation's economic growth. Strategic Objective 2: Create Efficiency in Government Administration – maximizes opportunities to make better use of public funds. Strategic Objective 3: Increase Government Openness – generates economic and political value by collaborating with customers on co-design.